Privacy policy
Privacy Policy
Last updated: May 5, 2026
This Privacy Policy describes how NOEVA collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.
NOEVA is powered by Shopify, which provides the platform we use to operate our online store.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you use our website, we may collect the following personal information:
- Your name
- Billing and shipping address
- Email address
- Phone number, if provided
- Order details, including the products you purchase
- Payment information processed securely through Shopify and/or third-party payment providers
- Customer service messages and enquiries
- Device and usage information, such as IP address, browser type, pages visited, and how you interact with our website
- Marketing preferences, if you choose to subscribe to our emails
We do not knowingly collect sensitive personal information unless you choose to provide it to us.
How We Collect Your Information
We may collect personal information:
- Directly from you, when you place an order, create an account, contact us, or subscribe to emails
- Automatically through our website, cookies, and similar technologies
- From Shopify and service providers who help us operate our store, process payments, fulfil orders, provide analytics, or deliver marketing services
How We Use Your Personal Information
We use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Contact you about your order
- Respond to your enquiries or customer service requests
- Process returns, refunds, or exchanges where applicable
- Prevent fraud and protect our website
- Improve our website, products, and customer experience
- Send marketing emails, only where you have opted in or where permitted by law
- Comply with legal, tax, accounting, and regulatory obligations
Legal Basis for Processing
If you are located in the UK or European Economic Area, we process your personal information under the following legal bases:
- Contract: to process your order, take payment, arrange delivery, and provide customer support
- Legal obligation: to comply with tax, accounting, consumer protection, and other legal requirements
- Legitimate interests: to prevent fraud, improve our website, manage our business, and respond to customer enquiries
- Consent: where you choose to receive marketing emails or accept certain cookies
You may withdraw your consent at any time where we rely on consent.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, remember your preferences, understand how visitors use the website, and support marketing or advertising where applicable.
You can manage your cookie preferences through your browser settings or any cookie banner/settings available on our website.
Shopify also provides customer privacy settings and tools for merchants to help manage cookie banners and privacy settings.
How We Share Your Personal Information
We may share your personal information with trusted third parties where necessary to run our business and provide our services, including:
- Shopify, which hosts and powers our online store
- Payment processors, such as Shopify Payments, PayPal, Klarna, or other available payment providers
- Shipping and delivery providers
- Email and marketing service providers, if you subscribe to marketing
- Analytics and website service providers
- Professional advisers, legal authorities, or regulators where required by law
We do not sell your personal information.
Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you visit, use, or make a purchase from our store in order to provide and improve its services.
Information submitted through our store may be transmitted to Shopify and processed in countries outside where you live. Shopify’s own Privacy Policy explains how Shopify processes personal information. Shopify’s current privacy policy is dated March 2, 2026.
You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en
Marketing Communications
If you subscribe to our mailing list, we may send you emails about new products, offers, updates, or other marketing content.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send you important non-marketing emails, such as order confirmations, delivery updates, or customer service messages.
International Transfers
Some of our service providers, including Shopify and payment providers, may process your personal information outside the UK or the European Economic Area.
Where required, we rely on appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, or other recognised legal transfer mechanisms.
How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
For example, we may keep order and transaction records for tax, accounting, legal, and business record purposes. Customer service messages may be kept for a reasonable period to help us manage enquiries, returns, disputes, and future customer support.
When personal information is no longer needed, we will delete or anonymise it where appropriate.
Your Rights
Depending on where you live, you may have rights under data protection laws, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Request a copy of your personal information
- Withdraw consent where processing is based on consent
- Complain to a data protection authority
For UK customers, you may contact the Information Commissioner’s Office if you are unhappy with how your personal information is handled.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive payment or confidential information to us by email.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children under the age of 13, or under the applicable age of consent in your location.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Third-Party Links
Our website may include links to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices, security, or content of those third-party websites.
Please review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or privacy practices.
When we update this policy, we will change the “Last updated” date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
NOEVA
Email: noevaainfo@gmail.com
For the purpose of applicable data protection laws, NOEVA is the data controller of your personal information.